Tours:  Please come in and take a tour of our facility to see if it meets your pet’s needs. Tours are done Monday-Saturday by appointment.

Puppies and Kittens: Guests must be at least 12 weeks of age and received all required vaccinations.

Older Pets: The Animal Tender will consider each potential guest on an individual basis. We have many older pets that do very well with our boarding environment. A client must be aware that older pets may react to stress in different ways. If a client has a concern about boarding their older pet, it is important they speak with their veterinarian (healthcare provider) and discuss their pets’ particular needs.

Check-in Time

• Guests are welcome to check in at any time during our lobby hours; please note that our lobby is closed on all major holidays.
• We ask that you say goodbye to your pet in the lobby. Please keep it brief as longer goodbyes are harder on your pet.
• All pets must be on leash at all times.

If you have made arrangements for someone else to drop off or pick up your pet for boarding, please let our staff know so we can arrange the details of your pets stay and payment responsibility.

• Emergency Contact Number: Every attempt will be made to provide the care necessary for your pet should an emergency occur. It is important that you leave a phone number where you can be reached or an emergency contact person so that communication between you and the veterinarian can take place in a timely manner. We will also ask that you provide us with a second and third back-up contact if after reasonable efforts we are unable to reach you. One of these individuals must be a person you trust, who will be in the local area while you are away, and who you will authorize to make decisions for you about your pet if you cannot be reached. Your pet is a member of your family and we honor this relationship – it’s critical that we be able to reach you or your designee quickly, should an emergency arise. If we are unable to reach you or your designee, we will use our best judgment and act in the best interest of your pet, as if your pet were our own.

Check-out Time

• Guests may be checked out at any time during our lobby hours; please note that our lobby is closed on all major holidays. We do have staff working behind the scenes after our lobby is closed, however these staff members are responsible for animal care only and are not authorized to open our doors or check out guests after the lobby is closed.

• Before 11:00 am Monday-Sunday you are not charged for that day.

When you Arrive • All dogs entering the facility must be on a leash (no Flexi-leads/extension leads, please!) and under your control, and all cats must be in a ventilated cat carrier, for their safety and the safety of our other guests.

Boarding Restrictions:

Puppies and Kittens: Guests must be at least 12 weeks of age to board with us. Vaccination requirements are: two injections of Distemper, two injections of Bordetella for puppies, or Leukemia for kittens and one Rabies. Once at least 12 weeks old, we’d love your little one to come and stay with us! Boarding young pets is a great way to accustom them to a variety of sights, sounds and experiences and will make their future boarding experience much more familiar and enjoyable.

Older Pets: The Animal Tender will consider each potential guest on an individual basis. We have many older pets that do very well with our boarding environment. A client must be aware that older pets may react to stress in different ways. If a client has a concern about boarding their older pet, it is important they speak with their veterinarian (healthcare provider) and discuss their pets’ particular needs.

Pets We Are Unable To Board:

• Aggressive or Feral Animals: We all know a “crabby” pet or two who might not like every person or every other animal they meet but who is generally safe to handle or be around. These pets can usually be boarded with little difficulty. However, we are unable to board pets that are truly dangerous, feral (“wild”), or have had little socialization and may react with aggression when frightened. The safety of our staff, your pet, and our other guests is our first priority. If upon check-in we determine that we are unable to safely handle and care for your pet, we will let you know so that you can make alternate boarding arrangements. If you are unsure of your pet’s temperament and feel he or she might be aggressive, we recommend contacting us in advance to schedule a time to bring your pet in for a brief assessment. This “meet and greet” will give us a better idea of whether The Animal Tender Pet Resort is the right option for your pet. Any dogs who do stay with us who are aggressive toward other dogs may not participate in day care or other group activities with pets outside of their own family.
• Females who are pregnant or in heat: Females who are pregnant should be boarded at a veterinary clinic in the event that they go into labor and need medical intervention or care during the delivery. Females who are in heat are not accepted; our male guests can detect females in heat from long distances away and can become highly agitated, resulting in a less-than-calm resort experience for all our other guests.
• Pets recuperating from recent invasive medical procedures: Your veterinarian is the best place for your pet to stay following any invasive medical procedure that took place within the last 10 days.
• Pets with serious medical conditions or pets that require frequent veterinary attention: Such conditions include pets with frequent, uncontrolled seizures; pets suffering from debilitating paralysis; or pets with serious cardiac, kidney or liver disorders. Pets that cannot walk urinate or defecate on their own. Pets with these conditions are best boarded with your veterinarian.
• Pets who are exhibiting signs of, or who have recently been diagnosed with, contagious disease, including dogs who have been diagnosed with Parvo or cats who have been diagnosed with Panleukopenia within the past 6 months, or pets who have exhibited signs of URI or kennel cough within the past 2 weeks.
• Pets with severe separation anxiety: Animals who experience the equivalent of “panic attacks,” highly destructive behavior, etc., when left alone do not do well in a boarding situation.

Preparing you pet for boarding:

Bedding, Toys and Comfort Items  We want your pet to feel comfortable and secure while staying with us, therefore you may supply your pet’s personal bedding (no oversized beds, blankets or comforters, please); bedding must be labeled with a permanent marker with the guest’s first and last name. When your pet is in unfamiliar surroundings she may chew things she would not ordinarily chew at home. Any bedding item or toy that becomes too damaged or that we believe may pose a hazard to your pet may be removed at the sole discretion of our staff.

You may also supply up to two toys or comfort items for her to enjoy. The items must be washable, be suited to your pet’s size, and may not pose an obvious choking hazard. Because dogs can be protective around bones, rawhides, and other treats with a perceived “high value” when other dogs are in the vicinity, they tend to protect them and may attempt to rapidly consume them if they perceive their prize possession could be threatened. Therefore, to avoid the potential for rapid or inappropriate consumption, these items are not allowed.

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