Link – Arrivals departures and holidays:

Check-in Time

  • Guests are welcome to check in at any time during our lobby hours; please note that our lobby is closed on all major holidays.
  • We ask that you say goodbye to your pet in the office. Please keep it brief as longer goodbyes are harder on your pet.
  • All pets must be on leash at all times.
  • If you have made arrangements for someone else to drop off or pick up your pet for boarding please let our staff know so we can arrange details for your pets stay including payment responsibility
  • Every attempt will be made to provide the care necessary for your pet should an emergency occur. It is important that you leave a phone number where you can be reached or an emergency contact person so that communication between you and the veterinarian can take place in a timely manner. We will also ask that you provide us with a second and third back-up contact if after reasonable efforts we are unable to reach you. One of these individuals must be a person you trust, who will be in the local area while you are away, and who you will authorize to make decisions for you about your pet if you cannot be reached. Your pet is a member of your family and we honor this relationship – it’s critical that we be able to reach you or your designee quickly, should an emergency arise. If we are unable to reach you or your designee, we will use our best judgment and act in the best interest of your pet, as if your pet were ours.

Check-out Time

  • Guests may be checked out at any time during our lobby hours; please note that our lobby is closed on all major holidays. We do have staff working behind the scenes after our lobby is closed, however these staff members are responsible for animal care only and are not authorized to open our doors or check out guests after the lobby is closed.
  • You must arrive before 11:00 AM Monday-Sunday or your pet will be charged for the entire day of departure.

When you Arrive

  • All dogs entering the facility must be on a leash (no Flexi-leads/extension leads, please!) and under your control, and all cats must be in a ventilated cat carrier, for their safety and the safety of our other guests.

Link – Boarding Restrictions:

Puppies and Kittens: Guests must be at least 12 weeks of age to board with us. Vaccination requirements are: two injections of Distemper, two injections of Bordetella for puppies, or Leukemia for kittens and one Rabies. Once at least 12 weeks old, we’d love your little one to come and stay with us! Boarding young pets is a great way to accustom them to a variety of sights, sounds and experiences and will make their future boarding experience much more familiar and enjoyable.

Older Pets: We do not place an upper age limit on boarding pets, but we ask that you consider your geriatric pet’s unique personality and special needs. Some geriatric pets have a more difficult time being away from their family. We discourage boarding large dogs over the age of 12 and small dogs and cats over the age of 14. However, if you do need to board your geriatric pet, The Animal Tender Pet Resort’s spacious suites could be a great fit for pets who might become unduly stressed in a cage-like enclosure that is common in most veterinary clinics.

Pets We Can’t Board:

Aggressive or Feral Animals: We all know a “crabby” pet or two who might not like every person or every other animal they meet but who is generally safe to handle or be around. These pets can usually be boarded with little difficulty. However, we are unable to board pets that are truly dangerous, feral (“wild”), or have had little socialization and may react with aggression when frightened. The safety of our staff, your pet, and our other guests is our first priority. If upon check-in we determine that we are unable to safely handle and care for your pet, we will let you know so that you can make alternate boarding arrangements. If you are unsure of your pet’s temperament and feel he or she might be aggressive, we recommend contacting us in advance to schedule a time to bring your pet in for a brief assessment. This “meet and greet” will give us a better idea of whether The Animal Tender Pet Resort is the right option for your pet. Any dogs who do stay with us who are aggressive toward other dogs may not participate in day care or other group activities with pets outside of their own family.

Females who are pregnant or in heat: Females who are pregnant should be boarded at a veterinary clinic in the event that they go into labor and need medical intervention or care during the delivery. Females who are in heat are not accepted; our male guests can detect females in heat from long distances away and can become highly agitated, resulting in a less-than-calm resort experience for all our other guests.

Pets recuperating from recent invasive medical procedures: Your veterinarian is the best place for your pet to stay following any invasive medical procedure that took place within the last 10 days.

Pets with serious medical conditions or pets that require frequent veterinary attention: Such conditions include pets with frequent, uncontrolled seizures; pets suffering from debilitating paralysis; or pets with serious cardiac, kidney or liver disorders. Pets with these conditions are best boarded with your veterinarian.

Pets who are exhibiting signs of, or who have recently been diagnosed with, contagious disease, including dogs who have been diagnosed with Parvo or cats who have been diagnosed with Panleukopenia within the past 6 months, or pets who have exhibited signs of URI or kennel cough within the past 2 weeks.

Pets with severe separation anxiety: Animals who experience the equivalent of “panic attacks,” highly destructive behavior, etc., when left alone do not do well in a boarding situation.

Preparing you pet for boarding:

Bedding, Toys and Comfort Items:

We want your pet to feel comfortable and secure while staying with us, therefore you may supply your pet’s personal bedding (no oversized beds, blankets or comforters, please); bedding must be labeled with a permanent marker with the guest’s first and last name. When your pet is in unfamiliar surroundings she may chew things she would not ordinarily chew at home. Any bedding item or toy that becomes too damaged or that we believe may pose a hazard to your pet may be removed at the sole discretion of our staff.

You may also supply up to two toys or comfort items for her to enjoy. The items must be washable, be suited to your pet’s size, and may not pose an obvious choking hazard. Because dogs can be protective around bones, rawhides, and other treats with a perceived “high value” when other dogs are in the vicinity, they tend to protect them and may attempt to rapidly consume them if they perceive their prize possession could be threatened. Therefore, to avoid the potential for rapid or inappropriate consumption, these items are not allowed.

Vaccines and medical:

Vaccinations-

We must verify your vaccinations before the day you check in.
This information needs to be updated once a year. All vaccinations need to be verified by documentation from your veterinarian. For your convenience, we recommend you have your vet fax the records directly to us. We are unable to accept home-administered vaccinations.

Absolutely no pets will be admitted without vaccine verification.

Note: it is your responsibility as the owner of your pet to keep your vaccination records up to date with us.

Canine Vaccinations

  • DA2PP
  • Rabies (Every 3 Years)
  • Bordetella*

* Bordetella – We require that vaccinations be yearly, or within the last month before checking in for our once-a-year guests.

CANINE COUGH – Description/Disclaimer/Policy

Canine Cough is a disease which can be contracted in many locations, dog parks, veterinary hospital, shelters or simply walking your dog down the street. This infection is similar to the human cold. Whom do you hold responsible if you or your child is infected with a cold? Do you blame the resort you lodged at while on vacation, or the daycare center or the school you child attends? NO. You simply accepted the fact that we are living beings who can and will get sick with colds or other diseases. Do you demand that the childcare or resort pay for your doctor’s visit and medications? NO. Because you are realistic and understand that it is impossible for anybody to prevent airborne diseases. Due to the lack of knowledge some dog owners do not understand that a dog can be infected with a cold. Canine cough is a common disease that cannot be prevented by fully vaccinating the dog. If your dog’s immune system is weak the possibility of contracting this disease will increase. Unfortunately, there is no proven method of determining your dog’s immune response against this disease. There is also the possibility that your dog has been previously infected without your knowledge and at the time of checking in to the boarding facility your dog does not display any symptoms. If your canine’s immune system fails to protect him from this disease and he becomes ill, it will risk the well being of other dogs in our care. The Animal Tender will take the following steps if we notice any systems:

  1. Remove pet from group play or individual play time.
  2. Call owner or emergency contact.
  3. Transport dog to veterinarian.
  4. Administer medication prescribed by the Veterinarian.
  5. Keep dog calm and comfortable.

DOG OWNER WILL BE RESPONSIBLE FOR PAYMENT OF ALL THE CHARGES ASSOCIATED WITH THE TREATMENT AND CARE OF CANINE COUGH. THIS INCLUDES, BUT NOT LIMITED TO:

  1. Transportation to Veterinarian Hospital office – $10.00
  2. Veterinarian Services.
  3. Medications.
  4. Administration of medication.

Feline Vaccinations

  • FVRCP
  • Rabies (Every 3 Years)
  • Feline Leukemia

Medical Information

Medications: If your dog is on medication you need to bring in written instructions on how it should be given, how often and what it is for. We cannot give injections of any kind. We can give medication one to three times a day. We charge $2.50 per medication for each time administered. Please only bring the doses necessary for your pet’s complete stay

Medical Emergencies: When you check your pet in, we ask that you give us the name and contact information of your personal veterinarian and provide us with your preferences regarding veterinary care for your pet during your absence. If a medical problem occurs with your pet, we will first attempt to contact you and get your pet in to see your own vet, if located within 8 miles of the resort; if unavailable, or if the situation is critical, we will take your pet to a nearby veterinarian or to the nearest emergency clinic. All charges for veterinary care and transportation will be your responsibility – please refer to your Boarding Contract for further information.

Special Needs: Please feel free to discuss any special requirements with us when you make your reservation – we will do everything in our power to make sure your pet is taken care of and provided for. The following is a sampling of special needs that can be accommodated:

  • Medications
  • Supplements
  • Special meal preparation
  • Extra feeding times
  • Food from home
  • Water from home
  • Treats from home
  • Special handling care
  • Daily brushing
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